After a lengthy search for a quality digital piano for myself to leisurely play and for my childrens piano classes,My wife and I settled on the YPG625. The setup was easy and 1 hour after unwrapping we were playing.The sound was great and the feel of the keys was excellent.
Then it became a mess. 3 days after receiving it the screen turned white and quit working.(the keys still made notes when pressed) I called Yamaha and requested to have another one shipped but they refused, instead wanting me to take to the nearset authorized retailer to be fixed. The retailer was 65 miles away and with our work schedule and the store hours this was not feasible.
I decided to keep the piano at home for the kids lessons until I could get Yamaha to send a replacement and I could return the original.
Within a week the whole piano quit working if left on for more than 15 minutes. After unplugging it and let it cool down, it would start working again( the screen still was not functioning), but each time the duration is getting shorter.
I am now awaiting an return authorization from Yamaha to ship it to them for repair. They will not swap out for a new one and they expect that I will be without a piano for 4 weeks. In this time i will lose about $200 for prepaid music lessons that I have no piano to teach or learn on.
In short this as been the biggest dissapointment of all my Amazon purchases and I cannot recomend Yamaha for any purchase.The product has had two major quality problems within 2 weeks and Yamaha's customer service is not willing to work with the customers needs.Get more detail about Yamaha YPG-625 88-Key MIDI Digital Keyboard with Keyboard Stand.
No comments:
Post a Comment